Refund & Cancellation Policy
Jaivik Butti is a monthly, prepaid subscription of fresh produce harvested to order.
Cancelling your subscription
You can cancel at any time from your account, up to the settlement deadline shown there — that is the point in your final week when we plan the last harvest against what you've asked for. Cancelling stops your subscription renewing. Nothing renews after it, and you are never charged again automatically.
You get the money back for whatever we haven't harvested yet.Baskets already packed for you still arrive — the produce is picked and can't be un-picked. Every delivery that hasn't reached that point is cancelled, and its share of what you paid comes back to you.
You see the exact amount before you confirm — how many deliveries are already packed, how many are being refunded, and the rupee figure. Nothing is calculated behind the button.
How the refund is worked out
We divide what you paid for the month — your basket price andthe delivery fees — by the number of deliveries it covers, and refund that share for every delivery we haven't harvested. An unused delivery refunds its delivery fee too; you never pay to have a basket not delivered.
A delivery counts as used once it has been locked— that's 6:00 pm IST the day before it arrives, the moment we pick and pack your produce against it. Before that point it is fully refundable; after it, the food exists and it comes to you.
Cancel before your first delivery and you get everything back, because nothing has been harvested yet.
If you've paid for groceries on an upcoming delivery, that delivery still comes — those goods are already bought for you — so it isn't part of the refund.
Extra weight you added
If you added kilos beyond what your basket includes, that extra is subtracted from your refund. One figure, settled once: you are never asked to pay it separately after cancelling.
If the extra weight comes to more than the refund, the refund is zero and we'll message you on WhatsApp to agree what happens to the difference. Nothing is charged automatically after you cancel.
When the money reaches you
We raise the refund through Razorpay to the same card, account or UPI ID you paid from — we can't send it anywhere else. Once raised, it reaches you in 5–7 working days, depending on your bank, and Razorpay confirms it to you directly.
Fresh produce can't be returned once delivered. If a basket arrives short, damaged or missing something, tell us on WhatsApp the same day and we'll make it good — see our Shipping & Delivery Policy.
Pausing instead of cancelling
If you're travelling, pause rather than cancel. You can pause up to four weeks in a cycle from your account, and paused weeks carry forward — you keep the deliveries you have paid for, and your price stays as it is. Pausing isn't available once your final week's harvest is already being planned.
How to cancel
From your account, choose the basket you want to end and use "cancel subscription". You'll see the deadline that applies before you confirm. If you'd rather we did it for you, message us on WhatsApp and we will — the same terms apply either way, and we'll tell you the refund amount before anything is confirmed.
Talk to us
Jaivik Krishik Society, Jaivik Mall, Lalbagh, Bengaluru, Karnataka, India.
WhatsApp or phone: +918971654618
Email: jaiviklalbagh@gmail.com
Monday–Sunday, 9:00 am – 7:00 pm IST. We reply to cancellation and refund messages within one working day.