Shipping & Delivery Policy
Jaivik Butti is a fresh-produce subscription delivered by our own team in Bengaluru.
Where we deliver
We deliver from Jaivik Mall, Lalbagh, Bengaluru, to homes within 12 km. Your delivery fee depends on the distance band your pincode falls in, and it is shown to you before you pay — never added afterwards.
| Distance from Lalbagh | Fee per delivery | Areas |
|---|---|---|
| under 7 km | Free | Banashankari, Basavanagudi, BTM Layout, Jayanagar, JP Nagar, Koramangala |
| 7–10 km | ₹40 | Vijayanagar |
| 10–12 km | ₹60 | Rajarajeshwari Nagar |
The fee is charged per delivery, so it follows how often your basket comes: a once-a-week basket has 4 deliveries a month, a twice-a-week basket has 8. A ₹40 band on a twice-weekly plan is ₹320 a month, not ₹160. Your monthly total, including delivery, is shown before you pay.
If your area isn't listed yet, leave your details on the basket page and we'll come to you as the community grows. Bring ten homes together and we deliver at the same basket price, whatever the distance.
When we deliver
Your basket is harvested to order and reaches you within 16 hours of harvest. We agree your delivery day with you on WhatsApp when your subscription starts, and it stays the same each week unless you ask us to change it.
Deliveries are made during the day. We message you on WhatsApp before your basket is packed and again when it is on its way, so you know when to expect it.
Changing what comes — the 6:00 pm cut-off
Every basket opens for customising before delivery. You can swap, drop or add anything until 6:00 pm IST on the day before your delivery. After that the basket is locked, because that is the moment the harvest is planned against what you asked for.
If you do nothing, your usual basket ships. Grocery add-ons must be paid for before the same cut-off; anything unpaid at that point is simply left out, and your basket still arrives as normal.
Pausing and travelling
You can pause any week from your account, up to four weeks in a cycle. Paused weeks carry forward — you never lose a delivery you have paid for.
If a delivery can't be completed
If nobody is available at your door, our rider will call you on the number on your subscription. If we still can't reach you, we'll message you on WhatsApp the same day and agree the next step with you directly — we don't leave fresh produce unattended.
If something arrives that isn't right — short weight, damaged or missing produce — tell us on WhatsApp on the day of delivery and we will make it good. Because baskets hold fresh, perishable produce, items can't be returned once delivered.
Seasonal availability
Baskets follow the season, so exact contents vary. If something you chose isn't coming, we tell you before your delivery and put the nearest equivalent in its place, or leave the weight for you to spend on something else.
Contact us about a delivery
Jaivik Krishik Society, Jaivik Mall, Lalbagh, Bengaluru, Karnataka, India.
WhatsApp or phone: +918971654618
Email: jaiviklalbagh@gmail.com
Monday–Sunday, 9:00 am – 7:00 pm IST.
See also our Refund & Cancellation Policy.